Shipping Instructions & General Pricing
Step 1. Print a Customer Shipping Form
fill in the information, print it and include it in the box with your mixer.
Step 2. Purchase a Shipping label <— click here!!
Step 3. Watch the shipping Video Below to prepare your mixer for the shipping process
Step 4. Drop your mixer off at any UPS drop off and await its return!
Ship to: 329 N Walnut St, Augusta, Ks 67010
If you’re unsure how to package up your mixer, check out our quick tutorial!
Here's a quick How-To on getting your KitchenAid mixer packaged up and ready to ship! We are accepting mixers shipped in for repairs, re-greasing, tune-ups, and upgrades! So if yours is needing some work and you don't feel like taking it on yourself, we've got you covered.
Here’s a quick breakdown of how our service works!
Purchase a shipping label, package your mixer and ship it our way!
WE OFFER DISCOUNTED LABELS VIA THE LINK ABOVE!
Once the label is purchased, we will generate it on our end and email it to you! This may take one to two business days.
Please include your contact information with the mixer by printing out the shipping form (linked above).
Once we receive your mixer, we will perform an inspection, disassembly, degrease, regrease, reassembly and tuning.
If parts need to be replaced on your unit, the price of service will go up from the base $125.00 fee (parts are typically $15-$25 each, depending on the part). Certain parts cost more than $25 to acquire and will be priced accordingly.
The average cost for a service is around $250 as most machines benefit from a handful of parts. (There are circumstances in which machines can have multiple damaged parts, which will increase the price of service. There are also circumstances in which the machine needs no parts and costs the standard service fee of $125). If your machine has several damaged gears, electrical or mechanical components or a motor/field assembly issue your machine will fall into the complete rebuild category with a price of $349.99.
Once the mixer is finished and ready to ship back, we will send you an invoice to the email that you provide.
The invoice will be sent via QuickBooks.
You can pay using a credit/debit card, bank transfer, Apple Pay, or PayPal
As soon as the invoice is paid the mixer will be shipped back! We ship every Wednesday and Friday.
When purchasing a label outside of the Mr. Mixer Store, rates will varying depending on where you live. We have seen labels as high as $125 depending on weight and location. To help save our customers on shipping fees we offer $50 flat fee shipping labels (available in our store via the shipping label tab) or at the top of this page. Make sure to include your contact information via the shipping form in the box with the mixer (name, email, phone, return address)!! This helps us make sure we know who to reach out to when the mixer comes in and if there are any updates we need to send and allows us to have the proper info to invoice you upon completion.
Please make sure that your mixer is packaged properly! Mr Mixer is not responsible for any damages that occur in trasit to the shop. Nearly all damage can be prevented with proper packaging.
If Mr Mixer does not receive payment for servicing your unit after 90 days, we will sell your mixer to reimburse our time/expenses.
If a customer purchases a mixer from our online store and wants to return it, unused, their will be a $100 processing/restocking fee.
ONCE THE MIXER ARRIVES
Once the mixer arrives at the shop, it will enter our queue. If there are any special requests or other important information regarding your mixer please include it on the customer form sent in with your mixer! If you are curious whether your machine has arrived, send us an email for confirmation.
Generally our turnaround time is approximately 2-3 weeks however on occasion this can be 4-5 weeks. Upon unboxing your machine, we will immediately begin service. If we feel we need to contact you in reference to your machine, this is when we will reach out.