Customer Communication & Payment Policy

Effective Date: 02/10/2025

At MrMixer we strive to maintain clear and effective communication with our valued customers regarding any services or repairs to be performed. In order to ensure the smooth and timely processing of repairs, we have outlined the following policy regarding customer contact, billing, and equipment ownership:

1. Customer Communication

• We will make every effort to communicate with the customer prior to initiating any repairs or services on their machine. This includes phone calls, emails, and any other appropriate method of communication. After our initial attempt to contact the customer, they will have a two-week window to respond and confirm if they wish to proceed with the repairs.

2. Initiation of Repairs and Billing

• If the customer does not respond within the two-week period, we will proceed with the repairs or services necessary to address the issue with the machine. A bill will be issued to the customer for the cost of the repairs or services rendered.

3. Payment Terms

• The customer will have 60 days from the date the bill is issued to settle the payment in full. If payment is not received within this 60-day period, we reserve the right to take possession of the machine.

4. Machine Ownership

• If payment has not been received within the 60-day timeframe, the machine will be considered the property of Mr. Mixer and may be retained, sold, or disposed of at our discretion.

By proceeding with our services, the customer acknowledges and agrees to this policy.

For any questions or concerns, please contact our customer service team at Mrmixer316@gmail.com

Thank you for your understanding and cooperation.

Sincerely,
MrMixer LLC
Mrmixer316@gmail.com
(316)-530-7002